Many boards and business leadership are hearing more about Stakeholder Management practices and seek to understand if this framework makes sense for their organizations and what is required to make the transition. The Enterprise Engagement Alliance is the world’s only organization to provide a Stakeholder Management readiness process, including a gap analysis incorporating DEI (Diversity, Equity, Inclusion), recommended implementation strategies, managed outsourcing if necessary, and a means of measuring the ongoing bottom-line impact.


The Enterprise Engagement Alliance ISO 30414 Stakeholder Management Readiness Analysis provides a constructive approach to Stakeholder Management that can have a direct impact on an organization’s bottom line, stakeholder experiences, resilience, and Diversity, Equity, and Inclusion (DEI) opportunities.


We can demonstrate the process and benefits in a 60-minute call with qualified management.


Our process uniquely uses the same approach fostered by ISO standards that have so successfully addressed quality, safety, and environmental practices in manufacturing as well as many other domains at millions of companies worldwide. Effectively implemented, these processes increase productivity, quality, referrals, retention, and other key measurable metrics, with significant potential savings in time and money with minimal change management.


What is ISO

The not-for-profit International Organization for Standardization (ISO) in Geneva was created to help rebuild Europe during the post-World War II Marshall Plan. With 167 countries now involved with ISO, it has thrived ever since in almost all business domains by providing an objective, consensus-based process for establishing guidelines that organizations can use to manage their activities more effectively. ISO publishes over 70 standards related to business processes, including ISO 30414 Human Capital reporting, ISO 10018 for People Engagement, and ISO 30415 for DEI.


The EEA ISO 30414 Human Capital, Stakeholder Analysis Process

The EEA is the only organization in human capital whose processes address the opportunity to align the interests of all stakeholders—employees, customers, supply chain and distribution partners, and communities. We employ human capital and stakeholder management experts certified and/or trained in ISO human capital standards to provide any of these services based on your objectives:

  • Conduct a gap analysis of the organization’s 14 key human capital practices and metrics related to employees, customers, supply chain and distribution partners, and communities, including the practices and metrics used to foster DEI in each of the categories. As a frame of reference for effective practices, we also use ISO 10018 People Engagement standards for stakeholder management and ISO 30415 DEI guidelines.
  • Conduct a DEI360 survey of stakeholders to determine the perceived level of inclusion in a manner that can be compared from year to year to track progress.
  • Set up an ongoing reporting system that links ISO 30414 activities, including DEI, to financial results and other key performance indicators.
  • Create a formal human capital report for internal and external use that is ready for ISO 30414 verification through an independent, third-party auditor. 
  • If desired, have the human capital report verified by an independent third party for ISO 30414 certification.


The Deliverables

The EEA process provides a human capital report addressing all stakeholders that can be used for both internal and public reporting verified by a human capital expert certified in the ISO 30414 Human Capital reporting standards and knowledgeable in ISO 30415 DEI and ISO 10018 People Engagement standards. The analysis provides:

  • An objective gap analysis of an organization’s human capital management processes including DEI in every part of its business, starting with purpose, culture, and goals, and including recruitment, health and safety, professional development, communications, rewards and recognition, etc. to determine the degree to which the organization focuses on developing and engaging the broadest community of stakeholders.
  • Specific recommendations on how to enhance performance by achieving greater alignment or addressing gaps in stakeholder engagement strategies.
  • A formal report that tracks the link between human capital, DEI, and financial and other key goals over time.
  • A public human capital report with disclosures verified by an independent human capital expert trained in ISO standards in a manner which enables organizations to protect competitive information while disclosing meaningful, independently verified information.


Advantages of the ISO Standards Stakeholder Analysis Process

  • As an international organization involving almost every country in the world, ISO regards human capital and DEI first and foremost as an opportunity for organizations to optimize their performance by having the broadest possible marketplace of engaged employees, customers, supply chain and distribution partners, as well as welcoming communities.
  • ISO standards provide a clear, comparable, and objective roadmap for improvement guided by human capital experts with the intent to enhance organizational performance and stakeholder experiences.
  • ISO standards are recognized around the world and are already followed by millions of companies.
  • ISO standards provide a world-recognized format for comparison that respects an organization’s need to protect key competitive data while having independently verified the information disclosed in the human capital report.
  • The ISO process includes a highly effective DEI analysis because it addresses all stakeholders and business processes, rather than segregating the issue.


Who Is the Enterprise Engagement Alliance

The EEA is the world’s advisory service for the development of ISO conforming human capital reporting. It was founded and is managed by a diverse of community of experts who have served on ISO human capital committees, including ISO 30414 Human Capital and ISO 30415 Diversity, Equity, and Inclusion standards. EEA’s founders were the first to propose the creation of ISO employee engagement standards.


Senior Advisors


Bruce Bolger, Founder, Enterprise Engagement Alliance at, and principal of one of the first organizations to utilize ISO 30414 Human Capital and ISO 10018 People Engagement standards.


Dr. Heiko Mauterer, Board Member, Four C Management consulting, and a member of the working group that created the ISO 30414 human capital standard.